Exchange and Return Policy

At GXX, we are committed to providing high-quality digital products and services, and we strive to ensure customer satisfaction by providing a safe and reliable shopping experience.

First: Digital products and digital cards

Due to the nature of digital products and electronic cards that are delivered instantly or electronically, they are considered non-refundable or non-exchangeable products after the delivery process is completed or the product code is displayed or sent to the customer, except in the following cases:

• There is a technical defect in the product or the code sent.
• The product does not match the description displayed in the store.
• The customer was unable to receive the product due to a technical error on the part of the store.

In these cases, the request will be checked, and the customer may be compensated with an alternative product or a refund depending on the situation.

Second: Non-returnable products

Products cannot be returned or exchanged in the following cases:

• After using the card or digital code.
• When the code is entered, activated, or consumed partially or completely.
• When a customer buys an unsuitable product as a result of making the wrong choice.
• When there is an error on the part of the customer in the account data, region, or targeted platform.
• When the terms and conditions of the service provider or the card issuer are violated.

Third: Duplicate or erroneously paid orders

In case of a repeated payment or an error in the payment process without receiving the product, please contact us within 7 days of the transaction date, and the request will be reviewed and appropriate action taken.

Fourth: Reports and complaints

Any problem with the order must be reported within a maximum of 7 days from the date of purchase, providing us with the order number and all the details required for review.

Fifth: Request processing time

Replacement or compensation requests are reviewed within a period ranging from one to five business days, depending on the type of problem and the nature of the product.

Sixth: The store's right

GXX reserves the right to refuse any exchange or refund request in the event of proven misuse of the service, fraudulent attempts, or violation of the store's terms and conditions.

communication

If you have any questions or comments regarding our exchange and return policy, please contact us through the store's approved communication channels.

Last updated: June 1, 2026